Terms of Sale

Honest Burger Limited Sale Terms and Conditions

This document sets out the terms and conditions on which Honest Burgers Limited (“we“, “us” and “our“) supply the food and drink products we offer for sale via click and collect as advertised on www.honestburger.co.uk/order-online/ or via our Honest Insiders App (“Product“, “Products“)  (the “Website”). Please read these terms and conditions carefully before placing an order for Products (“Order“). You acknowledge that your use of the Website and App or clicking ‘I Accept’ to these terms and conditions signifies your acceptance of these Terms and Conditions.

These Terms and Conditions, together with our Privacy Policy, tell you who we are, how we will provide Products to you, how you and we may change or cancel your Order or the Products we supply, what to do if there is a problem, and other important information. If you choose to join our loyalty reward programme please also read our [Honest Insiders Rewards Programme Terms and Conditions].

Please regularly check for updates to these Terms and Conditions as we may change them from time to time.

These Terms and Conditions were last updated on 22 August 2025.

Who We Are

Whenever we use “we”, “us” or “our”, we mean Honest Burgers Limited. When we use “you” or “your”, we are talking to you, the person placing an order off on our Website or App.

We are a company registered in England and Wales with company number 07490829. Our registered office is at 10a Lant Street, London, England, SE1 1QR.

Should you wish to contact us, you can write to us at our registered office, or by email at  [email protected].

Our Products

1. We may, at any time and without notice, change or withdraw any products which are available on the Website and App. Any changes made by us do not affect your right to receive Products which you have placed an Order and paid for.

2. The product images on our Website and App or in any advertisements or marketing are for illustration only. Due to the nature of the Products, how they are made, their look, size, and colour may vary slightly. Although we have made efforts to display the colours as accurately as possible, we cannot guarantee that your device’s display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images. The packaging of the Products may also vary from those shown on the Website and App.

Placing an Order

5. You may place an Order with us via our Website and App for Click & Collect (“Click & Collect Order”) or for home delivery (“Delivery Order”) by our partner delivery company, depending on which restaurant you choose to place an order with. All Delivery Orders are governed by our partner delivery terms and conditions and these Terms and Conditions govern only Click & Collect Orders.
6. By placing an Order with us for the purchase of the Products, you warrant that:
   1. you are legally capable of entering into any binding contracts;
   2. you are at least 18 years old; and
   3. you are not in any way prohibited by the applicable law in the jurisdiction which you are currently located to enter into those Terms and Conditions for the purchase of the Products.
7. To place an Order with us, you must select a restaurant and then complete the online order form (“Order Form”) available on our Website and App. For Click & Collect Orders it is important that you select the correct restaurant location as you will not be able to change this once the Order has been placed.
8. As part of the order process, you have the option to create or attribute your Order to an Honest Insiders Account to benefit from our loyalty reward programme known as the Honest Insiders Reward Programme. If you choose to continue as a guest, you will not be able to redeem a stamp for that Order as part of the Honest Insiders Rewards Programme. For more information on the Honest Insiders Reward Programme, please see https://www.honestburgers.co.uk/honest-insiders-rewards-tcs/. Once you have completed the Order Form, you will be required to enter your payment details to make payment for the Products and confirm placement of the Order.
9. Your Order constitutes an offer to us. We will contact you via email to confirm we have received your Order (“Confirmation Email”).
10. All Orders are subject to availability. Sometimes we reject orders, for example, because the Product is unexpectedly out of stock, because a restaurant you have ordered from unexpectedly has to close, or because the Product was mispriced by us. When this happens, we will contact you as soon as possible to discuss any refunds you are entitled to.

Collection

9. For Click & Collect Orders: once we have confirmed your Order, we will inform you of your collection time. Whilst we will use reasonable efforts to complete your Order by the collection time, unfortunately this cannot be guaranteed (please see clause 26(b) below).
10. If you do not collect your Order within thirty (30) minutes of your collection time, we reserve the right to dispose of your Products, and you will not receive a refund.
11. You may be required to prove your identity by showing the card you used to pay for the Order to a member of our restaurant staff. This way we can check that the card matches with the receipt data for your order.
12. Where you have purchased age restricted products, you may be requested to prove your age by presenting a valid photographic ID to a member of our restaurant staff. We operate a ‘Think 25’ policy. If the person collecting the Order looks under 25, we will request proof of age. We may retain the Products if proof of age or an alternative adult is not available.

Delivery

14. We do not deliver Orders. However, we work with third party delivery partners and if you would like your Honest Burger Products delivered, you can use their platforms to do this. By placing a Delivery Order, you agree to be bound by our delivery partners terms and conditions and all Delivery Orders are excluded from these terms. Honest Burger Limited is not responsible for any issues, delays, or damages that may occur as a result of the delivery process.

Charges

15. All prices on our Website and App are inclusive of VAT. We take all reasonable care to ensure that the prices of the Products advertised to you are correct. However, please see clause 8 for what happens if we discover an error in price of the Products you Order.
16. Given the nature of our business, you acknowledge and agree that our prices may change or vary from time to time without prior notice to you.
17. All delivery and service charges for Delivery Orders are set by our third party delivery partners.
18. If your payment is not authorised, your Order will not be completed and will not be sent through to the restaurant.
19. We shall use our reasonable efforts to ensure that the prices listed on our Website are accurate.
20. You may redeem gift vouchers and discount codes in the same order. However, only one discount code may be applied per Order. Multiple discount codes cannot be combined or used together under any circumstances. It is not possible to use a discount and redeem a reward from the Honest Insiders Rewards Programme. We reserve the right to refuse the usage of any voucher or discount code where such usage does not comply with these Terms.

Cancellation and Refunds

21. The majority of our Products are freshly prepared and intended to be consumed at the time of collection or shortly thereafter. You do not have legal rights to cancel Orders under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 as these do not apply in the case of perishable goods such as food products.
22. Due to the nature of the Products, we are unable to accept any requests from you to make changes or cancellations to any orders for Products once your Order has been submitted. This does not affect your other legal rights as set out in these Terms and Conditions. This does also not affect your rights if we there is a substantial delay to your Order (see clause 26b) or if we are unable to fulfil your Order (see clause 8) or if there is something wrong with your Order (see clause 23).
23. If you think there is something wrong with a Product you have ordered, you must contact us. We honour our legal duty to provide you with Products that are as described to you on our Website and App and that meet all legal requirements. There are certain exceptions, and for more detailed information please use the Citizens Advice service at citizensadvice.org.uk. Nothing in these Terms and Conditions will affect your legal rights.

Allergens

24. While we aim to accommodate all dietary requirements, please note that our Products are prepared in an environment where allergens are present. By placing an Order with us, you acknowledge that our Products may contain allergens or traces thereof, including but not limited to nuts, gluten, dairy, eggs, soy and shellfish. As such, customers with severe allergies are advised to exercise caution.

Our liability

25. Subject to clauses 25 and 26 and in respect of any Order, our maximum liability to you, in respect of any particular Order, will be limited to the value of that Order as set out in the relevant Confirmation Email.
26. We are not responsible for losses you suffer caused by us not complying with these Terms and Conditions if the loss is:

1. unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
2. caused by a delaying event outside our control. As long as we have contacted you as soon as possible to inform you of the delay and what we can do to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial or if we are unable to fulfil your Order as a result, you can contact us to cancel your Order and receive a refund for Products you have paid for in advance but not received.
3. Something you could have avoided by taking reasonable action. For example, if you do not collect your Order by the collection time, resulting in food spoilage or quality deterioration.
4. a business loss. We only provide our Website and Products for domestic and private use. You agree not to use our Website and Products for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

27. Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation and any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
28. Nothing in these Terms and Conditions affects your legal rights.

Suspension and Termination

29. If you breach any of these Terms and Conditions, we may immediately do any or all of the following (without limitation):

• issue a warning to you;
• temporarily or permanently withdraw your right to use our Website and App;
• issue legal proceedings against you for reimbursement of all costs resulting from the breach (including, but not limited to, reasonable administrative and legal costs);
• take further legal action against you; and/or
• disclose such information to law enforcement authorities as we reasonably feel is necessary to do so.

30. We can suspend the  Website and App at any time including to deal with technical problems, to make minor technical changes or to reflect changes in relevant laws and regulatory requirements.

Changes to these Terms and Conditions

31. We reserve the right to change these Terms and Conditions at any time. Please contact us if you have any questions in relation to these Terms and Conditions.
32. Any amendment to these Terms and Conditions shall be effective exclusively for all new Orders submitted following the publication of the amendment. Please check the Terms and Conditions posted on Website and App (as applicable) before clicking on the “Place Order” button each time you make an Order, as they may have changed since your last visit.

Your use of our Website and App

33. You agree to use our Website and App in a lawful manner, and in a manner which does not infringe the rights of or restrict or inhibit the use and enjoyment of this Website by other third parties. This includes restricting conduct which is unlawful or may harass, defame or cause distress or inconvenience to any person.
34. You agree to not reproduce, distribute or modify any content on our Website or App without our prior written consent.
    • Viruses, Hacking, and Other Offences
35. We do not guarantee that our Website and App will be secure or free from bugs or viruses.
36. You are responsible for configuring your information technology, computer programs and platform to access our Website and App. You should use your own virus protection software.
37. You must not misuse our Website and App by knowingly introducing viruses, trojans, worms, logic bombs or other material which are malicious or technologically harmful, or otherwise harmfully interacting with our website or any part of it.
38. You must not attempt to gain unauthorised access to our Website or App, the server on which our Website or App is stored or any server, computer or database connected to our Website or App or any equipment or network connected to our Website or App.
39. You must not interfere with, damage or disrupt any software used in the provision of our Website or App or any equipment or network or software owned or used by any third party on which our Website or App relies in any way.
40. You must not attack our Website or App via a denial-of-service attack or a distributed denial-of-service attack.
    • Rules about linking to our Website
41. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link to our Website or App in any website that is not owned by you.
42. You must not establish a link in such way as to suggest any form of association, approval or endorsement on our part where none exists.
43. Our Website or App must not be framed on any other website, nor may you create a link to any part of our Website or App other than the home page.
44. We reserve the right to withdraw linking permission without notice.
    • We are not responsible for websites we link to
45. Where our Website or App contains links to other websites and resources provided by third parties, links to these websites and resources are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
46. We have no control over the contents of those websites or resources.
    • Intellectual Property
47. We are the owner or licensee of all intellectual property rights in our Website and App, and in the material published on it, including the Honest Burger Limited name and logo. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not use any of this content or any of our intellectual property rights without our prior written consent.
48. The names, images and logos identifying Honest Burger Limited or third parties and their services are the proprietary marks of Honest Burger Limited and/or third parties as appropriate. You may only use these where they are included on any pages or documents that you copy and use in accordance with this section. Nothing contained in these Terms and Conditions or on the Website or our App may be construed as conferring any licence or right under any trademark of Honest Burger Limited or any third party.
49. You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You must not copy, display or publish any of the material from our Website or App in a way which is accessible to the public, for example on another website, without our prior written consent.
50. Our status (and that of any identified contributors) as the authors of content on our Website and App must always be acknowledged (except where the content is user-generated).

Your personal information

51. How we use any personal data or information you give us is set out in our Privacy Notice https://www.honestburgers.co.uk/privacy-policy/.

Other important terms

52. Each of the clauses of these Terms and Conditions operates separately. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
53. Even if we delay in enforcing these Terms and Conditions, we can still enforce it later. We might not immediately chase you for not doing something or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.
54. We can transfer our contract with you, so that a different organisation is responsible for supplying your Product. We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract.
55. These Terms and Conditions together with our Privacy Notice set out the full agreement between us in relation to your Honest Burger Order.

You have several options for resolving disputes with us

56. Our Customer Service Team [email protected] will do their best to resolve any problems you have with us.
57. You can go to court.These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.